Why can't I log into my cpanel or webmail?

1. Blocked IP address:

Sometimes when our clients don't know their password, they try to login many times using trial and error.  If you can't login, your computer's IP address may have been blocked by our server's firewall due to too many unsuccessful login attempts by you or a co-worker.   This is common when someone changes their email password and forgets it or tries to access their email via an email program that automatically attempts to connect every few minutes with the outdated, wrong password.  If you find this to be the case, please contact us immediately with your computer's IP address.  This IP address can be found here.

2. Blocked Ports:

The control panel runs on port 2082 so if you are behind a firewall or proxy server you might have trouble accessing your control panel if that port is blocked.

For some users who is on a LAN which the firewall is blocking the above outgoing port, they may by pass the above ports by installing CpanelProxy script into their Cpanel hosting account. This can be done easily with the following easy steps:

1. Create a subdomain namely cpanel / webmail / whm in the Cpanel control panel
2. Download the CpanelProxy script from CpanelProxy sourceforge download page.
3. Once downloaded to your local terminal, unzip and upload it via FTP to the subdomain cpanel / webmail / whm which you have setup in Steps 1.
4. Access your site via http://cpanel.yourdomain.com for Cpanel control panel , http://whm.yourdomain.com for WHM or http://webmail.yourdomain.com for webmail.

Please be reminded that there is a possible security risk of enabling this feature on your hosting account. For every successfull login attempt to the Cpanel control panel ( without the CpanelProxy script ), you will see a message "Last login from: xxx.xxx.xxx.xxx" where xxx.xxx.xxx.xxx is the IP address of the last user who login to the control panel on top of the Cpanel control panel. This is a security feature to keep track of the last login user to your Cpanel control panel.

However, with the installation of CpanelProxy script to your Cpanel account, the last login IP will always show 127.0.0.1 which is a local server IP. This will wipe off any foot steps of tracing IP's that have accessed the server in case your Cpanel control panel is being compromised.

As such, we would urge user who have this installed to only login with the CpanelProxy script on cases where TCP port 2082 / 2086 / 2095 is blocked on the LAN firewall and the administrator does not allowed to have this bypassed. User who have this installed may still access their cpanel using http://yourdomain.com/cpanel ( access via port 2082 ) or http://cpanel.yourdomain.com ( access via CpanelProxy script ).

Click here to learn how to reset/update your cpanel password

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