Care Plan Contract Agreement

  • The Care Plan (also known as a Maintenance Plan) is a month-to-month contract for ALL WEB NOW to provide ongoing services for your website. Ongoing maintenance of your website for backups, updates, licenses, support, security and any edits is crucial to your website’s success.  Do to the nature of technology and content management systems, monitoring these aspects is a necessity. 

Cancel any time– everything is month to month (but you do pre-pay each month’s service).

What does the Care Plan cover?

Hosting & Domain Name.  Your website will be hosted on ALL WEB NOW’s cloud servers so that it can be delivered to users across the world. Our servers are some of the fastest in the industry and have 99.9% uptime. Domain registration and renewal costs are also included in your care package for one domain name that represents the primary Care Plan account. Domains are typically registered and renewed annually. The domain name is in your name and is owned by you at all times that you are on the care plan.  If you wish to cancel the care plan, the domain name will be unlocked, and the transfer codes will be sent to you.

 

Security. Like any software, your website could be vulnerable to hackers and viruses. Our premium security platforms help protect your site against attacks that can infect destroy your website. This paired with off-site backups is the best plan you can have in place to ensure your website is secure. If anything were to happen, the backups will have your site back up and running in no time.

Website & Database Backups. Included in your care plan are scheduled backups- so you never lose a thing. Technology is fickle some times, but should anything go wrong, we can have your site back up and running in minutes.

Software Updates. Most content management systems (CMS), especially open-sourced software like WordPress, are frequently updated for functionality and security. While these updates happen sporadically, ALL WEB NOW will download and install updates once a week (excluding crucial security updates, which will be installed as they become available).  Updates will include any 3rd party plugins, themes, software or applications.

Licenses. Your site likely uses 3rd party plugins that are licensed to ALL WEB NOW via a GPL license which allows us to use our professional licenses on your site. With our Care Plan you can retain the use of our licenses to ensure all updates to any of our plugins. If you choose to forgo a Care Plan, the licenses for these plugins will be removed from your website but you will retain the functionality of the plugins up to the date the license was removed. You can acquire your own license for any of these plugins by directly buying from the vendor. For more information on what plugins we provide, and where they can be purchased, please email sales@allwebnow.com. It’s possible not ALL of your licenses will be covered under your Care Plan. If ALL WEB NOW has purchased a license that is for your use only we will inform you of what the renewal fees will be (otherwise assume we have it all covered!).

 

Analytics. Our Care Plan members will receive access to a Google Analytics dashboard. Or the Care Plan Member can use their own. Google Analytics allow you to track the usage of your website including visits, page views, demographics, traffic acquisition, and much more.

Google Properties. Your website will be added to Google Properties so we can monitor, and fix any issues with your site that Google sees.

Maintenance. It is likely that as time goes by you will want to make changes to your website. ALL WEB NOW’s standard hourly rate to make changes (for non Care Plan members) is $125.00 per hour. Care Plan members will receive one to three, separate “30-Minute-Tasks” every month (depending on your plan). This could include copy change, edits to photographs, or any other website change that can be done in 30 minutes or less. Any request that goes beyond the 30 minute cap will be billed at a discounted hourly rate of $50 per hour.

Website Redo. After 2 consecutive years of being on our Care Plan, you have the option to Completely redo your website’s design. This gives you a constant fresh look for your visitors and is completely included in your Care Plan at no extra charge.

What the Base Care Plan does NOT cover.

  • Any edits to your page that requires more than 30 minutes. Care Plan members receive a discounted hourly rate of $50 per hour for any work that takes longer than 30 minutes.
  • Care plans do not include any creation of ads, or flyers.  These items will be billed at our hourly rate of $50.00 per hour.
  • The Care Plan does not cover any major social media management, directory listings (such as Google, Yahoo, Yelp, etc).  This is up to you to manage.
  • The Care Plan does not cover ongoing Search Engine Optimization monitoring and strategy.

Payment Agreement

Your Care Plan invoice will be automatically issued on the same day every month. The invoice due upon receipt. After 15 days of non-payment you will receive a notice of past-due invoice. After 30 days your hosting account will be shut down and you will have an additional 30 days to ask for a backup of your site. In order to restore service, you will have to get current on all bills, and setup automatic drafts for each month’s bill. After 90 days late payment you will no longer be eligible for a Care Plan and we will not be required to provide you with a backup of your site. You can request a backup at any time. 

Termination of Services

Your Care Plan is a month-to-month agreement, in the event that you terminate services you will have two options.

1.   Request, in writing, a copy of your entire website backup so that you can store it safely. You will lose your hosting, security, plugin/software licenses, and your website will no longer receive any backups, updates, or monitoring from ALL WEB NOW Web Design. If at any point in the future you want to resume your Care Plan you will be quoted with our current rate(s) and you will be assessed a $100 activation fee to resume services.

2.   Request that ALL WEB NOW archives your project at $15 per month. This will take your website offline, but we will retain a backup copy and will waive any activation fee to resume services in the future.